One mother said that a group of young scouts are stranded in Zurich after missing their flight to Toronto on Friday, and Air Canada refused to honor their travel insurance.

Karina Vega, the mother of one of the scouts, told CTV News Toronto on Saturday: "It was a great experience until it was time to go home."

Her 14-year-old son, Marcus Roy, set off on a 10-day trip to Switzerland with his scout team, aged between 12 and 14, from Bancroft, Ontario.

The main event of the trip was the World Scout Jamboree, a gathering of the scouting community worldwide.

But on their way back home, the Bancroft group faced challenges with the ArriveCan app.

The leaders had entered the group's information into the app, but when they arrived at the airport, they discovered that only the adults' information was registered.

They also could not get Wi-Fi at the airport because they did not have a local phone number.

Vega said, "By the time everything was sorted out, the check-in desk was closed." "They saw their flight leave."

She said they paid for travel insurance as a group. Vega said, "Air Canada did not respect their travel insurance, which they bought at an additional cost."

She added that traveling home would cost $1800 per child. "All our children are Canadian citizens, they are very scared and tired."

The mother says that parents have recruited Scouts Canada, the group that organized the trip, to help get their children home.

"We just received a call that the embassy is involved." CTV News Toronto contacted the Canadian embassy for comment and is awaiting a response.

Meanwhile, Air Canada confirmed that the group missed their flight but did not comment on whether the company would honor the group's travel insurance or not.

A spokesperson for the airline said, "Since they booked through a travel agency, someone has already contacted the travel agent for assistance."

Vega said her son, with their group, are now at a hotel and in "better spirits" since the embassy's intervention.