Parliamentarians will meet today to decide whether to hold a study on the recent Rogers outage that caused millions of customers to lose internet and wireless services a week ago.

Members of the Industry and Technology Committee of the House of Commons are scheduled to meet in an emergency summer hearing starting at 1 p.m. Eastern Time.

The meeting comes in response to requests from members of the Liberal Party, Conservatives, and the New Democratic Party who believe that the role of the committee is to get answers from the relevant witnesses, such as Rogers President and CEO Tony Staffieri, Industry Minister François-Philippe Champagne, and others.

"The Liberal members of this committee share the frustration experienced by millions of Canadians last week when Rogers experienced an unprecedented system failure and seek to study this issue in a fair and comprehensive manner on their behalf."

Rogers says the "network system failure" resulted from a core network maintenance update, causing routers to malfunction.

In an update on Wednesday, Staffieri described the network outage as "unacceptable" and said the company is doing everything it can to ensure it does not happen again.

"Our customer service representatives are working around the clock and have been able to catch up on the backlog of issues."

The company announced this week that it will refund customers up to five days of service for the inconvenience.

Members of Parliament will need to adopt a motion to proceed with further hearings. If a deeper study is agreed upon, it is likely that any meeting with witnesses will begin the week starting July 25 due to a critical maintenance shutdown that was arranged in advance and which House of Commons administration said is scheduled to last until July 22.