Nor Hamdallah's trip to the West Bank was supposed to be an opportunity to visit family and engage in charitable work.

She arrived just over two weeks ago and learned about the place her father grew up in. She said, "Honestly, it was a surreal experience; I have a very large family here that I haven't seen in a while." "It was really nice to see my family and see where my father grew up. He took me to my grandparents' house, and we toured the places that mean a lot to him."

Everything changed on the seventh of October when war broke out between Israel and Hamas.

Hamdallah said, "I remember that morning very clearly. I woke up around eight in the morning, checked my phone, and my family (in Ottawa)... my dad and I are just here, and my family was sending us news." "I just remember thinking that it was going to get a lot worse."

Hamdallah confirmed that she is still safe in Tulkarm in the West Bank and feels grateful to have food and shelter, but there is a sense of fear and anxiety.

"There was a lot of fear, and there was uncertainty. I was saying, we are here, what is the next step? Of course, they will close the borders, and there will be restrictions on movement, and we won’t be able to get out."

Hamdallah explained that after the outbreak of the conflict, people rushed to stock up on fuel and grocery supplies because they were worried about a disruption in supplies and basic necessities.

She and her family registered with the Canadians Abroad registration service, but she says she has received no response from the Canadian government, except for automated messages that were generated.

She continued, "I haven't seen any military presence so far, but I stay awake late at night, and any time I hear a noise, I say: Oh my God, are they here? Are they coming?"

She says she has no idea when she will return home to Canada and describes the lack of communication from the Canadian government as "off-putting."

For its part, the federal government confirmed it is implementing options for assistance in leaving Israel to a third safe location and plans to help with departures from the West Bank and Gaza Strip to third safe locations "when conditions allow."

Global Affairs Canada also urged Canadians in Israel, the West Bank, or Gaza, or surrounding areas to assess their surroundings, to shelter in place if it is not safe to leave the area, to limit movements, to remain extremely cautious, and to try to keep their phones charged, check local and international media for updates, and follow local authorities' instructions.

Canadians are also urged to register through the Canadians Abroad registration service.

Foreign Minister Mélanie Joly, during a briefing before the federal cabinet meeting on Tuesday, stated that the eleventh and twelfth evacuation flights from Tel Aviv would transport more Canadians and their families to Athens.

Approximately 1,300 people have left through these daily military evacuation flights since they began last Thursday. The government says that 31 people, including Canadians and some foreign nationals, have also been transferred from the West Bank to Jordan.

Joly said, "My message to Canadians in Tel Aviv and Canadians in the West Bank: If you wish to leave, please contact Global Affairs Canada. If you are offered a spot, please take it, as we do not know how long this process will last since the situation is extremely volatile."

On another note, International Development Minister Ahmed Hussen said on Tuesday that the situation in Gaza is catastrophic.

Israel has cut off access to supplies, water, and electricity in the area controlled by Hamas, which the Canadian government has designated as a terrorist organization.

Hussen stated that Canada has pledged $10 million to meet urgent needs in the region, but there is no way to safely deliver these supplies to the people in Gaza at this time.

He hopes that U.S. President Joe Biden's visit to Israel this week will allow for a safe corridor through Egypt to deliver supplies to the area and extract Canadians.

For his part, Prime Minister Justin Trudeau called on Monday for unrestricted humanitarian aid access to Gaza and the release of all hostages held by Hamas.

This is the eleventh day of the war between Hamas and Israel. So far, the federal government has confirmed that six Canadians have died in the region and two are still missing.