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Published: July 19, 2022
The vast majority of Canadians believe that the delays and other disruptions occurring at the country's major airports have become a global embarrassment, according to a new survey, and a large group similarly says they are avoiding airports altogether.
Ipsos says in a new poll that 70 percent of Canadians now believe that "the situation at Canadian airports is an embarrassment for Canada," and nearly 60 percent of respondents are avoiding flying until they see improvement.
Stories of lost connections, missing luggage, cancellations, and delays that sometimes force people to sleep on airport floors have appeared for months with the easing of travel restrictions earlier in 2022.
News reports about delays seem to replace the actual impact of the events themselves, as Ipsos found that five percent of respondents strongly agreed that they were personally affected by delays while traveling through a Canadian airport, but nearly 60 percent said they would avoid entering the airport at this time as a result.
When asked who is responsible for the situation at the airports, 39 percent of participants said that the airports themselves, the federal government, airlines, and Canadians who were out of practice regarding how to behave while traveling share equal responsibility.
And narrowing down to specific issues at airports, groups (34 percent and 44 percent) blamed missing luggage or cancellations on airlines, while 34 percent blamed the federal government for the slowdown in customs.
When it comes to delays at security checkpoints, 33 percent of respondents blamed the airports and 23 percent blamed the federal government.
When asked how long the problems at the airports might last, 55 percent of participants agreed that it is a temporary problem that can largely be resolved by September, while 45 percent said the problems will continue beyond the summer.
Only 37 percent of those surveyed said they believe the federal government is doing enough to address the situation at the airports.
The survey also posed a darker question to respondents, to check whether they believe the slowdowns at airports were "just the beginning of a range of problems related to the provision of essential public services" in Canada.
It found that 17 percent of respondents strongly agree with this statement and 49 percent somewhat agree.
The groups that agreed with this statement the most were Atlantic Canada residents (72 percent) and people living in households with incomes over $100,000. (71 percent).
Ipsos conducted the survey between July 12 and 13, using interviews with 1001 Canadian adults, divided to represent the country's demographics.
The margin of error is +/- 3.5 percentage points, 19 times out of 20 the views of all Canadian adults were surveyed.
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