A question arises by itself while citizens continue to express their frustration and doubt the narrative that says Rogers company's services have indeed been gradually restored, especially concerning internet (Wi-Fi) inside homes.

Information circulated by citizens citing Rogers company's services indicates that the Rogers network service problem will persist until Monday, July 11, to ensure the problem is fundamentally solved and services returned to normal once again.

Also, Federal Innovation Minister François-Philippe Champagne told CP24 on Friday evening that he had a statement indicating "this suggests that some services may have been restarted."

But he said the network was not yet operating at full capacity and that the length of the outage was unacceptable.

Adding, "Obviously, this is unacceptable, and we will investigate this to ensure it does not happen again."

He said that the Canadian Radio-television and Telecommunications Commission would meet with Rogers company officials on Saturday.

Elsewhere in the federal government, intelligence analysts told Public Safety Minister Marco Mendicino they believe the outage was not due to an external cyberattack.

It is worth mentioning that there were widespread repercussions of this outage in Ontario, including people trying to reach 911.

This many police departments said on Friday morning that people might face difficulties accessing emergency services via phone.

Metrolinx also warned customers that GO Transit tickets cannot be purchased using debit or credit payments.

On the other hand, Toronto concert venues urged attendees to print paper copies of tickets as many virtual ticket reading apps were out of service due to the outage.

Also, Toronto's Hospital for Sick Children said the outage caused disruptions in their virtual appointment system, noting that affected patients would be contacted to reschedule appointments.

Also, the Scarborough Health Network in Toronto is requesting all currently present doctors and staff to contact attendance for their shifts until the disruption is resolved.

Many users have resorted to social media to get information about the situation.

On the other hand, a Toronto pop star announced that his show at Rogers Centre was postponed to a later date "due to a telecommunications and internet service outage affecting venue operations."

A statement said: "Information regarding the new show date will be shared as soon as possible."

All tickets will also be valid for the new date.

Explaining, we understand how disappointing this is and apologize for the inconvenience."

In April 2021, Rogers experienced a nationwide outage that prevented many from making calls, sending texts, or accessing their internet browsers. The telecommunications company attributed this outage to a software issue.

In a Friday morning tweet, Bell said its customers might experience issues when trying to contact or text Rogers customers.

The company said, "Bell's network is operational, and calls and texts between Bell customers or other service providers were unaffected."

Telus also issued a similar statement, tweeting, "The outage affecting Rogers network customers does not affect TELUS internet, home phone, or wireless infrastructure."

The banking company Interac was also affected and said in a statement that the outage also impacted its online services.

Interac said on Friday: "There is currently a nationwide communications outage with the network provider affecting the availability of INTERAC services."

Many retailers and businesses are also facing difficulties attempting to accept payments because Interac, which processes electronic financial transactions, said its online direct debit offerings and electronic transfer services were impacted.

Interac said on Friday: "There is currently a nationwide communications outage with the network provider affecting the availability of INTERAC services."

Downdetector, a website that tracks outage reports, showed that people began reporting problems with Rogers service around 4:30 a.m. Eastern Time, and by 7 a.m., 20,000 reports had been logged.

Customers in Toronto, Kitchener, Moncton, Ottawa, and Mississauga recorded most reports on the site, with 45 percent saying they experienced a complete blackout outage, 29 percent saw issues with mobile internet, and 26 percent faced problems with landline internet.
Downdetector also showed an increase in outage reports for independent providers like TekSavvy, which often uses the Rogers network.
TekSavvy tweeted that it was affected by the outage and had problems with call center phone lines but had no estimate on when a fix might be available.
Vaas Bednar, Executive Director of the Master of Public Policy program at McMaster University, said: "The outage highlights the overall lack of competition in Canada's wired and wireless telecommunications sector".
Three major telecom companies dominate the country's telecommunications sector - Rogers, BCE Inc., and Telus Corp. - and their industry dominance has long been a concern for academics, who have called on regulators to increase competition for mobile and internet services in Canada.